Terms of service

Welcome to SM Gifts & Home.

These Terms of Service explain the conditions that apply when you browse our website or purchase products from us.

By placing an order, you agree to these terms. Please read them alongside our Returns & Refunds Policy, Delivery Information and Privacy Policy.

Nothing in these terms affects your statutory rights under UK consumer protection law.

1. About Us

SM Gifts & Home is a UK-based online retailer offering gifts, home accessories, decorative products and seasonal items.

Our website is powered by Shopify, which provides the e-commerce platform used to operate our online store.

If you have any questions, please contact us using the Contact Us page on our website.

2. Products and Descriptions

We aim to ensure that all product descriptions, photographs, specifications and prices are accurate and up to date.

However, colours and product appearances may vary slightly depending on your device's display settings.

Product measurements and dimensions may be approximate where indicated.

We reserve the right to update product information, discontinue products or change availability without prior notice.

Nothing in this section affects your legal rights if goods are faulty, not as described or otherwise fail to meet applicable consumer standards.

3. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

You will receive an order acknowledgement by email. This confirms that we have received your order but does not necessarily mean that it has been accepted.

A contract is formed when we confirm acceptance of your order, normally through a dispatch confirmation.

We reserve the right to decline or cancel an order before acceptance where there is a legitimate reason, including product unavailability, a clear pricing error or suspected fraudulent activity.

If payment has already been taken for an order we cannot fulfil, we will arrange a full refund.

Customers must provide accurate billing, delivery and contact information when placing an order.

4. Prices and Payment

All prices are displayed in pounds sterling (GBP).

The prices shown at checkout include any applicable taxes and clearly identify any delivery charges before payment is completed.

Our standard UK delivery charge is £3.99.

We offer FREE standard UK delivery on orders of £50 or more, subject to any clearly stated exclusions.

Prices and promotional offers may change without notice, but changes will not affect orders that have already been accepted.

Payment must be completed using one of the payment methods available at checkout.

5. Delivery

We currently deliver to addresses within the United Kingdom only.

We aim to dispatch orders within 3 working days, although dispatch may take longer during particularly busy periods of the year.

Most orders are delivered by Royal Mail. Larger or heavier items may be delivered using DPD, APC or another selected courier, depending on the item ordered.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

We will take reasonable steps to deliver your order within the agreed timeframe and comply with applicable consumer law.

We remain responsible for the goods until they come into your physical possession, or that of a person you have identified to receive them, except where the law provides otherwise.

Please refer to our Delivery Information page for further details.

6. Cancellations, Returns and Refunds

Your cancellation, return and refund rights are explained in our Returns & Refunds Policy.

For most products purchased online, UK consumers have a legal right to cancel within 14 calendar days after receiving their goods, subject to statutory exceptions.

Certain items, including personalised products and specified hygiene-sensitive goods, may be excluded from change-of-mind cancellation rights where permitted by law.

If an item arrives faulty, damaged, incorrect or not as described, you may have additional rights under the Consumer Rights Act 2015.

Please contact us before returning an item so we can provide the appropriate instructions.

Nothing in these terms limits your statutory consumer rights.

7. Product Availability

All products are offered subject to availability.

Occasionally, an item may become unavailable after an order has been placed.

If we are unable to fulfil your order, we will contact you as soon as reasonably possible.

Where we cannot supply an item you have paid for, we will provide an appropriate refund.

We may also offer an alternative product, but you will not be required to accept a substitute.

8. Website Use

You agree to use our website lawfully and responsibly.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to interfere with its security or operation.

  • Introduce viruses, malicious software or harmful code.

  • Misuse another person's personal information.

  • Copy or commercially exploit website content without appropriate permission.

We may restrict access where reasonably necessary to protect our website, customers or business.

9. Intellectual Property

Our website branding, original written content, graphics and other materials are protected by applicable intellectual property laws.

Product names, photographs and trademarks belonging to third parties remain the property of their respective owners.

You may browse and use our website for personal, lawful shopping purposes.

You must not reproduce or commercially use protected content without permission from the relevant rights holder.

10. Third-Party Services

Our website uses Shopify and may include payment providers and other third-party services.

These services may operate under their own terms and privacy policies.

We are not responsible for the content of unrelated third-party websites linked from our store.

However, using third-party services to operate our website does not remove our legal responsibilities to customers purchasing goods from SM Gifts & Home.

11. Errors and Inaccuracies

We make reasonable efforts to keep website information accurate.

Occasionally, product descriptions, prices, availability or other details may contain errors.

We reserve the right to correct these errors.

If a significant error affects an order, we will contact you and explain the available options.

We will not change the agreed price of an accepted order without your consent.

12. Liability and Consumer Rights

We do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of your statutory consumer rights.

  • Any other liability that cannot legally be excluded or restricted.

We are not responsible for losses that are not reasonably foreseeable or are unrelated to a breach of our legal obligations, except where applicable law provides otherwise.

These terms do not affect the remedies available to consumers under UK law.

13. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Personal information provided when placing an order may be used to process payments, fulfil orders, arrange deliveries, provide customer support and meet legal obligations.

Please read our Privacy Policy for more information about how your personal data is collected, used and protected.

14. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website, services or applicable law.

The latest version will be available on this page.

Any changes will not retrospectively remove rights or alter contractual obligations relating to orders already accepted, unless permitted by law.

15. Governing Law

These terms are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you retain any mandatory legal protections and rights to bring proceedings in the courts available to you under applicable law.

16. Contact Us

If you have any questions about these Terms of Service, your order or our products, please contact us through the Contact Us page on our website.

We aim to respond to customer enquiries as promptly as reasonably possible.

SM Gifts & Home

Little Gifts • Big Smiles.