Shipping policy

At SM Gifts & Home, we want your shopping experience to be simple, enjoyable and hassle-free. We aim to dispatch your purchases promptly and deliver them safely to your door.

Please read the following information about our delivery services, charges and estimated delivery times.

1. Delivery Destinations

We currently deliver to addresses within the United Kingdom only.

We do not currently offer international delivery.

2. Delivery Charges

We offer straightforward UK delivery charges:

  • Standard UK Delivery: £3.99

  • FREE Standard UK Delivery on orders of £50 or more

Delivery charges are displayed at checkout before you complete your purchase.

We do not currently offer an express delivery service.

3. Order Processing and Dispatch

We aim to dispatch orders within 3 working days of receiving your order.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will normally begin processing on the next working day.

During particularly busy periods, such as Christmas and other seasonal events, dispatch may take slightly longer.

If we become aware of a significant delay affecting your order, we will contact you where reasonably possible.

4. Estimated Delivery Times

Our standard UK delivery service has an estimated transit time of 2–5 working days after dispatch.

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions or other circumstances.

The overall time from placing your order to receiving it may therefore include both the processing period and the delivery period.

We will comply with applicable UK consumer law regarding delivery deadlines and your rights if an order is delayed or not delivered.

5. Delivery Services and Couriers

We use established UK delivery services to transport orders safely and efficiently.

Depending on the size, weight and type of product ordered, deliveries may be made using:

  • Royal Mail

  • DPD

  • APC

  • Another suitable delivery courier

The delivery service used will depend on the individual order.

6. Order Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Tracking information may take a little time to become active after dispatch.

If you have any questions about the progress of your delivery, please contact us through our Contact Us page.

7. Delivery Addresses

Please ensure that your delivery address is complete and accurate when placing your order.

If you notice an error, contact us as soon as possible.

We will do our best to assist with address corrections before dispatch, although changes may not always be possible once an order has been handed to the courier.

If an order cannot be delivered because of incorrect address information, please contact us so we can discuss the available options.

8. Lost, Damaged or Missing Deliveries

We take delivery issues seriously and will work to resolve them as quickly as reasonably possible.

If your parcel arrives damaged, is missing items or does not arrive as expected, please contact us.

We may ask for your order number, delivery details or photographs to help investigate the issue.

We remain responsible for the goods until they come into your physical possession, or that of a person you have nominated to receive them, except where applicable law provides otherwise.

If goods are lost or damaged in transit, we will provide the appropriate remedy in accordance with UK consumer law.

9. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays can occur.

If delivery is delayed, please contact us so we can investigate.

Under the Consumer Rights Act 2015, where no other delivery deadline has been agreed, goods must generally be delivered without undue delay and within 30 days of the contract being made.

If we fail to deliver within the applicable legal timeframe, you may have the right to require delivery within an additional appropriate period or, in certain circumstances, cancel the order and receive a refund.

Nothing in this policy limits those statutory rights.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to accommodate changes before dispatch where reasonably possible.

Once an order has been dispatched, changes to the delivery arrangements may not be possible.

Your statutory cancellation rights remain unaffected, including the right to cancel eligible online purchases within the applicable 14-day cancellation period.

For further information, please see our Returns & Refunds Policy.

11. Contact Us

If you have any questions about delivery charges, dispatch times, tracking or an existing order, please contact us through the Contact Us page on our website.

Please include your order number wherever possible so we can assist you promptly.

SM Gifts & Home

Little Gifts • Big Smiles.